Terms & Conditions

1. About these terms

These terms apply to your access to and use of our website, and to any account you create with us through the site. They do not replace any separate written agreement you may have with us for professional services — see section 8.

We recommend that you save or print a copy of these terms for your records. They are written in English, and English is the only language in which we offer them.

2. Who we are

We are Reakt Labs Ltd, a company registered in England and Wales, trading as “Reakt”. We provide technology consulting, custom software development and innovation services.

In these terms, “we”, “us” and “our” mean Reakt Labs Ltd, and “you” and “your” mean the person or organisation using our website or services.

3. Using our website

You may use our website for lawful purposes, to learn about our services and to contact us. Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and view the site.

By using the site you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian, and that where you act on behalf of an organisation you have authority to bind it to these terms.

Information on this website is provided for general information only. It does not constitute professional, legal, financial or technical advice, and it is not an offer capable of acceptance. You should not rely on it as the sole basis for a decision without taking specific advice.

4. Accounts and Sign in with Google

Some of our services require an account. Where we offer Sign in with Google, you may authenticate using your Google Account instead of creating a separate password.

• When you sign in with Google, Google asks for your permission before sharing your basic profile information with us. We request only your OpenID identifier, email address and basic profile details, and we use them solely to create and secure your account. Full details are in our Privacy Policy.
• You are responsible for keeping your account credentials secure, for all activity that takes place under your account, and for telling us promptly at [email protected] if you suspect unauthorised use.
• You must provide accurate information and keep it up to date. You must not create an account on behalf of someone else without their authority, or share your account with others.
• You may withdraw our access to your Google Account at any time at myaccount.google.com/permissions, or ask us to close your account by emailing us. Doing so will end your ability to use any part of the service that requires sign-in.

Your use of your Google Account is governed by Google’s own terms of service and privacy policy, which are between you and Google.

5. Acceptable use

You must not:

• use the site in any way that breaches applicable local, national or international law or regulation, or for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to the site, the server on which it is stored, or any server, computer or database connected to it;
• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• attack the site via a denial-of-service attack or a distributed denial-of-service attack;
• use any robot, scraper, or automated means to access, copy or monitor the site in a way that imposes an unreasonable load on our infrastructure, or that circumvents any technical measure we use to restrict access;
• reverse engineer, decompile or disassemble any part of the site, except to the extent that applicable law expressly permits it;
• copy, reproduce, republish, sell or commercially exploit any part of the site except as permitted in section 6;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
• submit content that is unlawful, defamatory, obscene, harassing, discriminatory, or that infringes the rights of others.

Breaching this section may be a criminal offence under the Computer Misuse Act 1990. We may report a breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity.

6. Intellectual property

We own or licence all intellectual property rights in our website and in the material published on it — including its text, graphics, layout, design, logos, illustrations, source code and the “Reakt” and “Reakt Labs” names and marks. Those rights are protected by copyright and trade mark laws around the world, and all such rights are reserved.

You may print off one copy, and download extracts, of any page for your personal reference, and you may draw the attention of others within your organisation to content on the site. You must not modify the copies, use any illustration or graphic separately from its accompanying text, or use any part of the site for commercial purposes without a licence from us.

Our status as the authors of content on the site must always be acknowledged. If you print, copy or download any part of the site in breach of these terms, your right to use it ceases immediately and you must return or destroy any copies you have made.

Intellectual property created in the course of a client engagement is dealt with in the written agreement for that engagement, not here.

7. Your content and feedback

When you send us an enquiry, upload material, or otherwise submit content through the site, you keep ownership of it. You grant us a non-exclusive, worldwide, royalty-free licence to use, store and copy that content for the purpose of responding to you and providing our services.

You warrant that any content you submit:

• is accurate and not misleading;
• is yours to submit, and does not infringe anyone else’s intellectual property, privacy or other rights; and
• complies with the acceptable use rules in section 5.

If you send us ideas, suggestions or feedback about our services, we may use them without restriction and without any obligation to compensate you. Please do not send us confidential information through the contact form — email us to arrange a confidentiality agreement first if the subject matter requires one.

8. Professional services

Consulting, development and innovation services are provided under a separate written agreement — typically a statement of work, proposal or master services agreement signed by both parties. That agreement sets out the scope, deliverables, timelines, fees, warranties, intellectual property ownership and liability position for the work.

Where there is any conflict between these terms and a signed services agreement, the signed services agreement prevails in respect of that engagement. Nothing on this website — including any description of our services, case study, indicative pricing or timeline — creates a binding offer or a commitment to deliver any particular outcome.

9. Third-party services and links

Our website links to third-party websites and relies on third-party services, including Google for authentication and Web3Forms for handling contact-form submissions. Those links and integrations are provided for your convenience and do not signify that we endorse the third party.

We have no control over the content, availability or practices of third-party sites and services, and we accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of a third-party service is governed by that party’s own terms.

10. Availability and changes

We provide our website free of charge and do not guarantee that it, or any content on it, will always be available, uninterrupted or error-free. We may suspend, withdraw or restrict all or any part of the site for business or operational reasons, and we will try to give reasonable notice where we can.

We may update the site and change its content at any time. Although we make reasonable efforts to keep information up to date, we make no representation that content is accurate, complete or current.

You are responsible for making all arrangements necessary to access the site, and for ensuring that everyone accessing it through your internet connection is aware of these terms and complies with them.

11. Disclaimers

Except as expressly stated in these terms, and to the fullest extent permitted by law, our website and its content are provided “as is” and “as available”, and we exclude all conditions, warranties, representations or other terms that might otherwise be implied by statute, common law or otherwise — including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

We do not warrant that the site will be secure or free from bugs or viruses. You are responsible for configuring your own information technology and platform to access the site, and you should use your own virus protection software.

Nothing in this section affects any statutory rights you have as a consumer, which cannot be excluded or limited.

12. Limitation of liability

If you are a business user

Subject to the paragraph above, we will not be liable to you for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of contract, loss of goodwill, loss or corruption of data, or any indirect or consequential loss, however arising and whether in contract, tort (including negligence), breach of statutory duty or otherwise.

Our total aggregate liability to you in connection with your use of this website, however arising, will not exceed one hundred pounds (£100). Liability arising out of a paid engagement is governed instead by the limits in the signed services agreement for that engagement.

If you are a consumer

We are responsible to you for foreseeable loss and damage caused by us. We are not responsible for loss or damage that is not foreseeable, or for loss or damage you suffer in connection with using the site for any commercial or business purpose. Your statutory rights are unaffected.

13. Indemnity

If you use the site as a business user, you agree to indemnify us against all liabilities, costs, expenses, damages and losses (including reasonable legal fees) that we suffer arising out of or in connection with your breach of these terms, your misuse of the site, or content you submit through it. This does not apply to the extent the liability results from our own negligence or breach.

14. Suspension and termination

We may suspend or terminate your access to the site or to any account, immediately and without notice, if we reasonably believe you have breached these terms, if required to do so by law, or to protect the security or integrity of our systems and other users.

You may stop using the site at any time, and may ask us to close your account by emailing [email protected]. Sections that by their nature should survive termination — including sections 6, 7, 11, 12, 13, 18 and 19 — continue to apply afterwards.

15. Privacy and data protection

We only use personal data as set out in our Privacy Policy, which explains what we collect, why, how long we keep it, who we share it with, and the rights you have. Please read it — it forms part of your agreement with us.

16. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control — including internet or telecommunications failures, failures of third-party hosting or infrastructure providers, power outages, cyber attacks, fire, flood, epidemic, industrial action, war, terrorism, or acts of government.

17. Changes to these terms

We may revise these terms at any time by amending this page. The version in force is the one published here, with the “Last updated” date shown at the top. Please check this page from time to time.

If a change materially reduces your rights and you hold an account with us, we will give you reasonable notice by email or through the service before it takes effect. Continuing to use the site after a change takes effect means you accept the revised terms.

18. Governing law and jurisdiction

These terms, their subject matter and their formation (and any non-contractual disputes or claims arising out of them) are governed by the law of England and Wales.

If you are a business user, you and we agree that the courts of England and Wales have exclusive jurisdiction over any dispute.

If you are a consumer, you and we agree that the courts of England and Wales will have non-exclusive jurisdiction, and nothing deprives you of the protection of the mandatory law of the country where you live or of your right to bring proceedings there.

19. General terms

• Entire agreement. These terms, together with our Privacy Policy and any signed services agreement, constitute the entire agreement between us in relation to their subject matter and supersede any previous arrangement.
• Severability. If any provision is found to be unlawful, invalid or unenforceable, it will be severed and the remaining provisions will continue in full force.
• No waiver. A delay or failure by us to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer your rights under these terms without our written consent. We may assign or transfer ours to an affiliate or to a successor of our business.
• Third-party rights. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• No partnership. Nothing in these terms creates a partnership, joint venture, agency or employment relationship between us.

20. How to contact us

If you have any question about these terms, please contact us:

• Email: [email protected]
• Telephone: +447832806654
• Post: Reakt Labs Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom

Thank you for reading. You may also want to read our Privacy Policy.